United Way for Southeastern Michigan’s 2-1-1 helpline is the go-to resource for community members in need, 24/7. We connect families to resources in times of crisis.

Michigan residents can call 2-1-1 from anywhere in the state and be connected to resources that fit their needs and location. United Way for Southeastern Michigan’s 2-1-1 team serves Wayne, Oakland, Macomb, Lapeer, Monroe and Washtenaw counties.

Browse the interactive dashboard below to learn more about the impact our 2-1-1 helpline is making on the lives of families in our region. Explore how call center volume changes over time and the top services and referrals. Use the filters on the right-hand side of the dashboard to adjust the timeframe and geography.

Want to learn more? Take a deeper dive into our Community Trends dashboard.

Note: Data is updated daily. Interactive dashboard functionality may work best viewed on a desktop computer.

Community Trends

2-1-1 contacts
Partnerships
2-1-1 resources
Top Needs

141,702 callers

reached out to our 2-1-1 call center in fiscal year 2018-19

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Nearly 300 partners

United Way nonprofit partners work collaboratively to provide a network of safety net services that help people get out of crisis—and stay out

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30,000 resources

offered in United Way’s statewide 2-1-1 database

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Top Needs

The top issues people contact 2-1-1 for are food, housing/rent and utility assistance

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Get Help

Looking for help? Reach out to 2-1-1 now via phone, text, email or chat.

Get Help

2-1-1 Toolkit

Help us spread the word about our 2-1-1 helpline!

2-1-1 toolkit

2-1-1 statewide

Learn more about how United Way’s 2-1-1 is helping families all across Michigan.

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Read more about our impact

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United Way’s 2-1-1 helpline serves as crucial COVID-19 service

Since the new coronavirus (COVID-19) outbreak began in Michigan, Gov. Gretchen Whitmer and other state officials have been clear with their message of where to go for help: Call United Way 2-1-1. …

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10 ways to share and support United Way’s 2-1-1 helpline

Everyone could use a little help sometimes. Help spread the word about United Way’s 2-1-1 helpline!…

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