Tiffany Larry

I was a community care advocate for three years before becoming a supervisor. It’s very rewarding to contribute to people getting assistance.

My routine is the same every day. I listen to gospel music to enter a space where I can be really compassionate towards every call. I pray God helps me guide people to the resources they need.

We advocate for individuals when they call. Who wouldn’t feel excited about that?

I remember one particular call; a guy lived with his 96-year-old father and their furnace went out. It was during the year’s first snowfall. They had no income and only a few canned goods in the house. We addressed the furnace issue, and I got him transferred to Ride United to get to a food pantry.

A week later, he happened to call me back to schedule his ride. He talked about who helped him and he was surprised to learn it was me. We had built up a rapport, so he was comfortable.

It’s easy to build relationships on the call because there was a time I was at that point. I can relate.

I’ve been in the position where I needed assistance with rent or utilities or where I was running low on food and unemployment ran out.

Before working here, I never knew what a vital resource 2-1-1 was. Had I known this back then— wow, it could’ve saved me a lot of heartache.

Even at 2-1-1, we get callers who don’t know what’s available to them. I recommend 2-1-1 so much now, especially to family.

You don’t even have to talk to a representative, you can always go to our website and see what’s there. You never know what you may come across when you need it most.