{"id":2712,"date":"2025-02-03T10:57:49","date_gmt":"2025-02-03T15:57:49","guid":{"rendered":"https:\/\/unitedwaysem.org\/?post_type=impact_story&#038;p=2712"},"modified":"2025-02-05T11:26:55","modified_gmt":"2025-02-05T16:26:55","slug":"tiffany-larry-supervisor-of-call-center-operations","status":"publish","type":"impact_story","link":"https:\/\/unitedwaysem.org\/es\/impact-stories\/tiffany-larry-supervisor-of-call-center-operations\/","title":{"rendered":"Tiffany Larry, supervisora de operaciones del centro de llamadas"},"template":"","class_list":["post-2712","impact_story","type-impact_story","status-publish","has-post-thumbnail","hentry","topic-2-1-1"],"acf":{"details":{"featured_image":2713,"quote":"We advocate for individuals when they call. Who wouldn\u2019t feel excited about that?","citation":"Tiffany Larry, 2-1-1","topic":[264],"program_theme":[131],"button_text":"Read More"},"page_layout":[{"acf_fc_layout":"layout_impact_story_hero","_acfe_flexible_toggle":"","component_impact_story_hero":{"kicker_text":"On the Frontlines with 2-1-1","heading":"Tiffany Larry","summary":"","image":2713,"cta":""}},{"acf_fc_layout":"layout_wysiwyg","_acfe_flexible_toggle":"","component_wysiwyg":{"content":"Fui defensora de cuidados comunitarios durante tres a\u00f1os antes de convertirme en supervisora. Es muy gratificante contribuir a que las personas reciban ayuda.\n\nMi rutina es la misma todos los d\u00edas. Escucho m\u00fasica gospel para entrar en un espacio donde puedo ser realmente compasiva con cada llamada. Rezo para que Dios me ayude a guiar a las personas hacia los recursos que necesitan.\n\nDefendemos a las personas cuando llaman. \u00bfQui\u00e9n no se sentir\u00eda emocionado por eso?\n\nRecuerdo una llamada en particular; un se\u00f1or viv\u00eda con su padre de 96 a\u00f1os y se les averi\u00f3 la calefacci\u00f3n. Fue durante la primera nevada del a\u00f1o. No ten\u00edan ingresos y solo unas pocas latas de comida en casa. Solucionamos el problema de la calefacci\u00f3n y lo transfer\u00ed a Ride United para que pudiera llegar a un banco de alimentos.\n\nUna semana despu\u00e9s, casualmente me llam\u00f3 de vuelta para programar su viaje. Habl\u00f3 sobre qui\u00e9n lo ayud\u00f3 y se sorprendi\u00f3 al enterarse de que era yo. Hab\u00edamos desarrollado una buena relaci\u00f3n, as\u00ed que se sent\u00eda c\u00f3modo.\n\nEs f\u00e1cil construir relaciones durante la llamada porque hubo un tiempo en que yo estuve en esa situaci\u00f3n. Me puedo identificar.\n\nHe estado en la posici\u00f3n de necesitar asistencia con el alquiler o los servicios p\u00fablicos, o cuando me quedaba poca comida y se agot\u00f3 el seguro de desempleo.\n\nAntes de trabajar aqu\u00ed, nunca supe qu\u00e9 recurso vital era el 2-1-1. Si hubiera sabido esto en aquel entonces, vaya, me habr\u00eda ahorrado mucho dolor.\n\nIncluso en el 2-1-1, tenemos llamadas de personas que no saben lo que est\u00e1 disponible para ellos. Ahora recomiendo mucho el 2-1-1, especialmente a mi familia.\n\nNi siquiera tienes que hablar con un representante, siempre puedes ir a nuestro sitio web y ver lo que hay. Nunca sabes con qu\u00e9 te puedes encontrar cuando m\u00e1s lo necesitas.","right_rail_type":"none","stat":{"title":"","abstract":""},"image":null,"callout":{"text":"","abstract":""},"":null,"settings":""}}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Tiffany Larry, Supervisor of Call Center Operations - United Way for Southeastern Michigan<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/unitedwaysem.org\/es\/impact-stories\/tiffany-larry-supervisor-of-call-center-operations\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tiffany Larry, Supervisor of Call Center Operations - United Way for Southeastern Michigan\" \/>\n<meta property=\"og:url\" content=\"https:\/\/unitedwaysem.org\/es\/impact-stories\/tiffany-larry-supervisor-of-call-center-operations\/\" \/>\n<meta property=\"og:site_name\" content=\"United Way for Southeastern Michigan\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-05T16:26:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/unitedwaysem.org\/wp-content\/uploads\/2025\/02\/tiffany-larry-1.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"824\" \/>\n\t<meta property=\"og:image:height\" content=\"1233\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/unitedwaysem.org\\\/impact-stories\\\/tiffany-larry-supervisor-of-call-center-operations\\\/\",\"url\":\"https:\\\/\\\/unitedwaysem.org\\\/impact-stories\\\/tiffany-larry-supervisor-of-call-center-operations\\\/\",\"name\":\"Tiffany Larry, Supervisor of Call Center Operations - 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