{"id":1458,"date":"2021-02-04T15:42:22","date_gmt":"2021-02-04T20:42:22","guid":{"rendered":"https:\/\/unitedwaysem.org\/news\/2-1-1-answers-a-mothers-call-for-help\/"},"modified":"2024-12-06T10:01:21","modified_gmt":"2024-12-06T15:01:21","slug":"2-1-1-answers-a-mothers-call-for-help","status":"publish","type":"impact_story","link":"https:\/\/unitedwaysem.org\/es\/impact-stories\/2-1-1-answers-a-mothers-call-for-help\/","title":{"rendered":"El 2-1-1 responde a la llamada de auxilio de una madre"},"template":"","class_list":["post-1458","impact_story","type-impact_story","status-publish","has-post-thumbnail","hentry","topic-2-1-1","topic-basic-needs","topic-utility-assistance"],"acf":{"details":{"featured_image":1463,"quote":"I didn\u2019t know where to turn for help but 2-1-1 answered the phone and talked me through exactly where to go. It was awesome.","citation":"Carolyn Byrd","topic":[264,166,175],"program_theme":[131],"button_text":"Read More"},"page_layout":[{"acf_fc_layout":"layout_impact_story_hero","_acfe_flexible_toggle":"","component_impact_story_hero":{"kicker_text":"","heading":"","summary":"","image":"","cta":""}},{"acf_fc_layout":"layout_wysiwyg","_acfe_flexible_toggle":"","component_wysiwyg":{"content":"
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De ni\u00f1a, Carolyn Byrd so\u00f1aba con ser cartero, siguiendo los pasos de su padre, que repart\u00eda el correo de puerta en puerta.<\/p>\r\n\r\n<\/div>\r\n<\/div>\r\n

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\r\n\r\nShe loved seeing him in his navy-blue uniform \u2013 a source of pride for Carolyn and her siblings. But it was more than the attire or the idea of distributing mail that piqued her interest. It was the ability to have a \u201cgood job\u201d that could support a family.\r\n\r\nAt 17, with a child of her own, Carolyn put aside thoughts of her dream career and worked a variety of jobs to make ends meet as her family grew.\r\n\r\nDecades later, the 62-year-old mother of four works as a housekeeper at a Detroit nursing home where her annual salary is $28,000 \u2013 above the poverty line for a single adult but less than needed to get ahead.\r\n\r\nIn 38 percent of households in our region, families are forced to choose between basic needs like food and health care or rent payments and transportation.\r\n\r\nAs part of our mission to create stable households and communities where children can thrive, United Way for Southeastern Michigan supports organizations and services that help families meet their basic needs and work toward financial stability. Haga clic aqu\u00ed para contribuir a esta importante labor.<\/a>\r\n\r\n\u201cLlevo casi 20 a\u00f1os en mi trabajo\u201d, dijo Carolyn. \u201cA\u00fan as\u00ed, no siempre gano lo suficiente para pagar mis cuentas y ahorrar mucho\u201d.\u201d\r\n
\u201cNo sab\u00eda a qui\u00e9n acudir en busca de ayuda, pero el 2-1-1 respondi\u00f3 al tel\u00e9fono y me indic\u00f3 exactamente d\u00f3nde deb\u00eda ir. Fue incre\u00edble\u201d.\u201d<\/blockquote>\r\n

UNA LLAMADA DE AYUDA<\/h2>\r\nLast April, with the COVID-19 pandemic ravaging much of the country, and afraid of what might happen if she contracted the virus, Carolyn began working reduced hours.\r\n\r\n\u201cOur residents were dying,\u201d she said. \u201cWe lost at least 30 people. A lot of my coworkers were sick. I have preexisting conditions \u2013 diabetes and high blood pressure. I didn\u2019t want to catch COVID and end up dead.\u201d\r\n\r\nThe time off would cost her. Without the ability to work overtime, Carolyn fell behind on her bills. While she prioritized paying her rent, utility payments fell behind and late notices began arriving. If nothing changed, she feared she might soon lose her power.\r\n\r\n\u201cIt was a stressful time, for sure,\u201d Carolyn said.\r\n\r\nWhen a friend told her about 2-1-1, United Way\u2019s free and confidential helpline, Carolyn didn\u2019t hesitate to call. And she\u2019s not alone. In 2020, 2-1-1 handled more than 114,000 calls for food, housing, financial assistance, utility assistance and more \u2013 an increase of 46 percent over the previous year. Requests for utility assistance have increased by 15 percent.\r\n\r\n\u201cSo many people are struggling,\u201d said Tasha Ball, 2-1-1 data and performance manager at United Way for Southeastern Michigan. \u201cThat was true even before the pandemic and it\u2019s truer now.\u201d\r\n

Empat\u00eda y compasi\u00f3n<\/h2>\r\nTasha knows what is like to be on both ends of a 2-1-1 call. Long before she began working for 2-1-1, she made a call for help herself.\r\n\r\n\u201cI was out of work for the first time in my whole life,\u201d Tasha said, reflecting on what she calls an exceedingly difficult period. \u201cI didn\u2019t know where to turn for help but 2-1-1 answered the phone and talked me through exactly where to go. It was awesome.\u201d\r\n\r\nEncouraged by the initial conversation, Tasha wanted to do for others what had been done for her.\r\n\r\n\u201cI remember not feeling judged,\u201d she said. \u201cThe person who answered my call had empathy and compassion.\u201d\r\n\r\nCarolyn agreed, saying her experience with 2-1-1 was unlike what she had previously encountered when reaching out for help.\r\n\r\n\u201cThey were very helpful; telling me exactly what I needed to do and really trying to understand my situation,\u201d she said.\r\n\r\nFor the first time in a long time, Carolyn could breathe a sigh of relief. Help was on the horizon. Haga una donaci\u00f3n ahora a estos servicios que ayudan a personas trabajadoras como Carolyn.<\/a>.\r\n
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Una l\u00ednea de ayuda<\/h2>\r\nAt the end of 2020, Carolyn, who has worked as a housekeeper at a Detroit nursing home for nearly 20 years, received a 50-cent raise that was three years in the making.\r\n\r\nPerhaps now the 62-year-old would be able to afford to fill the full prescription for her blood pressure medication or buy a few extra groceries for the month. Maybe she would be able to gift her granddaughter the new doll she had her eye on. Still, it wouldn\u2019t be enough to keep her utilities on.\r\n\r\nFor thousands of people like Carolyn, the COVID-19 pandemic was a tipping point. In 2020, unemployment in Michigan soared to 22.7 percent \u2013 a record high, according to Michigan Department of Technology, Management and Budget. Businesses closed. Schools and child care centers shuttered, leaving many parents no option but to stay home to care for minor children.\r\n\r\nConcerned about her health due to her age, race and preexisting conditions, Carolyn made the difficult decision to work reduced hours. Soon, she fell behind on her utility payments. With her past due balance growing and another bill for $340 laying on the dining room table awaiting payment, she reached out to the 2-1-1 helpline for assistance.\r\n

Por fin, alivio<\/h2>\r\nDurante su llamada inicial, se le indic\u00f3 a Carolyn que solicitara la Ayuda Estatal de Emergencia (SER). Una vez aprobada, se le inscribi\u00f3 en el programa DTE. Programa de autosuficiencia para personas con bajos ingresos<\/a> (LSP), which allows qualified families to make low monthly payments based on income.\r\n\r\nHer monthly bill was reduced to $130 \u2013 an amount she could comfortably afford. The remaining portion of her energy bill and arrears would then be paid with Programa de Asistencia Energ\u00e9tica de Michigan (MEAP)<\/a> funds.\r\n\r\n\u201cI was so relieved,\u201d Carolyn said, feeling like she may finally be able to get ahead.\r\n\r\nCarolyn built an instant rapport with her care coordinator. The conversation was easy as they discussed additional programs she may be eligible for. Each 2-1-1 care coordinator has access to a statewide database of more than 30,000 resources that are continually updated.\r\n\r\n\u201cWhen someone calls us for help, we always look at the bigger picture to gain an understanding of the household and the challenges they face,\u201d said Chris Taylor, MEAP operations\/community partners manager at United Way for Southeastern Michigan. \u201cWhile utility assistance is the only direct service program we provide, our teams work hand-in-hand with our partners for things like employment assistance or housing assistance. We ask a lot of questions and use that information to make strategic referrals.\u201d\r\n

Impacto desigual<\/h2>\r\nUnited Way\u2019s wraparound approach has proven especially important during the COVID-19 pandemic.\r\n\r\nAs the go-to resource for community members in need, our 2-1-1 helpline received an unprecedented number of calls. Over the course of a year and a half, our team made 241,029 referrals to partner agencies \u2013 more than any other time in the 20-year history of 2-1-1.\r\n\r\nAlthough very few people have gone completely untouched by the COVID-19 pandemic, Black Americans have borne the brunt of the impact \u2013 losing jobs, falling ill, and even dying at rates much higher than the rest of the population.\r\n\r\nIn April, at the height of the pandemic, Black Michiganders were 133 percent more likely to catch COVID-19 than their white counterparts, according to data from the Brookings Institute. At the same time, Black Americans have faced higher rates of unemployment due to historic systemic inequities that have left Black workers at a disadvantage. And, according to the Economic Policy Institute, a disproportionate number of front-line or essential workers who face the greatest risk for COVID-19 infection are Black.\r\n\r\nThese disproportionate impacts reflect deeply engrained inequities in education, employment, housing, and health care that the ongoing crisis has exacerbated.\r\n\r\nCarolyn, who is Black, said families like hers \u2013 who work hard but still struggle \u2013 were faced with an impossible choice: Go to work and risk your health or stay home and risk your livelihood.\r\n\r\n\u201cI wish more people would know what it\u2019s like to walk in our shoes,\u201d she said. \u201cThen they\u2019d understand that we need more support programs and we need more relief from COVID. It\u2019s still not over.\u201d\r\n\r\n<\/div>\r\n\r\n\r\n<\/section>\r\n
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Asistencia para servicios p\u00fablicos<\/h2>\r\nCarolyn lives with her adult son on a tree-lined street on Detroit\u2019s west side. The square, single-family homes are all similar. And in many cases, so are the inhabitants\u2019 struggles.\r\n\r\nIn Detroit, the median income is $30,894 \u2013 almost half the average income across the rest of the state. Poverty rates are high. And even those who earn wages that fall above the poverty line often have a hard time making ends meet.\r\n\r\nIn Detroit, 74 percent of households have income that falls below the ALICE (Asset Limited, Income Constrained, Employed) threshold established by United Way\u2019s ALICE report. These households have been hit hard during the COVID-19 pandemic \u2013 becoming more likely to get the virus, lose a job and experience additional economic and health-related hardship.\r\n\r\nBlack households are more likely to be ALICE, and 60 percent of Black Michiganders struggle to meet their basic needs. In a city like Detroit where nearly 80 percent of the population is Black, many households are either already in crisis, or very close to it.\r\n
\u201cEs una locura cu\u00e1nto dinero hay que gastar para llegar al trabajo. Eso (el transporte) puede acabar suponiendo una gran parte de su sueldo. Pero si no paga para llegar al trabajo, no le pagan. Es como un c\u00edrculo vicioso del que nunca se sale\u201d.\u201d<\/blockquote>\r\n

Un poco de luz<\/h2>\r\nWith her utilities fixed at the lower rate for the next two years, Carolyn can save for a rainy day. She has already been able to purchase a newer, more reliable vehicle \u2013 a Saturn Vue \u2013 and is saving money on daily Lyft service to and from her job.\r\n\r\n\u201cIt\u2019s crazy how much money you have to spend to get to a job,\u201d she said. \u201cThat (transportation) can end up being a big part of your check. But if you don\u2019t pay to get to work, you don\u2019t get paid. It\u2019s like a cycle where you never get ahead.\u201d\r\n\r\nAs part of her LSP enrollment, Carolyn received a free DTE home energy audit. The technician installed energy-efficient lightbulbs, a new kitchen faucet, showerhead and thermostat that will reduce her energy costs over time.\r\n\r\nMEAP care coordinators are searching for additional resources in Carolyn\u2019s area to help her save more of her income.\r\n\r\n\u201cWe know that with help and opportunity, ALICE households can improve their situations and create long-term financial stability. That is always our goal,\u201d Chris said.\r\n\r\n<\/div>\r\n\r\n\r\n<\/section>
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\u201cHay ayuda disponible. Las cosas no est\u00e1n perdidas, aunque por un tiempo parezcan estarlo.\u201d<\/blockquote>\r\n<\/div>\r\n\r\n\r\n<\/div>\r\n\r\n\r\n<\/div>\r\n\r\n\r\n<\/section>
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colaboraci\u00f3n para lograr el m\u00e1ximo impacto<\/h2>\r\nThe MEAP team works closely with DTE \u2013 joining weekly calls to identify trends and proactively reaching out to people with past due accounts that may need help.\r\n\r\nMore than 16,000 households were enrolled in LSP in 2020. DTE anticipates continued need, and possibly increased enrollments, throughout 2021 as the ongoing pandemic intensifies hardship among low-income families.\r\n\r\n\u201cWe\u2019ve certainly seen more people falling behind,\u201d said Sakinah Howard, customer strategy manager on DTE\u2019s Low Income Experience Team. \u201cFortunately, customers are taking advantage of the programs that are out there to help them keep their power.\u201d\r\n\r\nPrior to the pandemic, the DTE and MEAP teams operated multiple in-person sites across the state and frequently attended in-person events to build awareness. With staff now working from home, the methods have evolved but the goal remains the same: Help as many people as possible.\r\n\r\n\u201cIt really is a partnership and we work closely together to determine how we can best help residents,\u201d Sakinah said.\r\n

Mirando hacia el futuro<\/h2>\r\nSitting at the wooden table in the rental house she has called home for the past eight years, Carolyn appears relaxed.\r\n\r\nHer youthful appearance shows no signs of her recent hardships or stress. The oppressive weight of past-due bills no longer grates on her conscience or keeps her up at night.\r\n\r\nWhen families like Carolyn\u2019s aren\u2019t worried about keeping the lights on or trying to figure out where their next meal is coming from, there\u2019s room to dream a little bigger.\r\n\r\nCoronavirus is still a concern, but things are looking up. As an essential worker, she will soon be eligible for the COVID-19 vaccine. Her 36-year-old son, who moved in with her last year after pandemic-related job loss, received a new job offer through the MEAP department\u2019s employee referral pilot, and will be soon be working 37 hours a week.\r\n\r\nCarolyn is looking to the future \u2013 thinking of putting money toward retirement, perhaps buying a home instead of renting, and embracing more moments with her grandchildren.\r\n\r\nShe encourages other people experiencing hardship to pick up the phone and dial 2-1-1.\r\n\r\n\u201cThere\u2019s help out there,\u201d she said. \u201cThings aren\u2019t hopeless \u2013 even if they seem that way for a while.\u201d\r\n\r\nOur 2-1-1 hotline is available 24 hours a day, 7 days a week. Para obtener m\u00e1s informaci\u00f3n sobre c\u00f3mo el 2-1-1 est\u00e1 teniendo un impacto, haga clic aqu\u00ed.<\/a>.\r\n\r\n<\/div>\r\n\r\n\r\n<\/section>","":null,"settings":""}}]},"yoast_head":"\n2-1-1 answers a mother\u2019s call for help - United Way for Southeastern Michigan<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/unitedwaysem.org\/es\/impact-stories\/2-1-1-answers-a-mothers-call-for-help\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2-1-1 answers a mother\u2019s call for help - United Way for Southeastern Michigan\" \/>\n<meta property=\"og:url\" content=\"https:\/\/unitedwaysem.org\/es\/impact-stories\/2-1-1-answers-a-mothers-call-for-help\/\" \/>\n<meta property=\"og:site_name\" content=\"United Way for Southeastern Michigan\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-06T15:01:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/unitedwaysem.org\/wp-content\/uploads\/2021\/02\/EOY-Carolyn-Byrd-10-1-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1709\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/unitedwaysem.org\/impact-stories\/2-1-1-answers-a-mothers-call-for-help\/\",\"url\":\"https:\/\/unitedwaysem.org\/impact-stories\/2-1-1-answers-a-mothers-call-for-help\/\",\"name\":\"2-1-1 answers a mother\u2019s call for help - 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